Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys.
8VC’s Investment in Ushur, Intelligent Automation for Client-Facing Workflows
Since leading Ushur’s Series A in 2018, we have watched them dramatically grow their intelligent automation (IA) capabilities and traction. We are excited to announce 8VC’s participation in Ushur’s $25M Series B, led by Third Point Ventures, alongside Pentland Group. We are thrilled to be continuing to partner with Ushur as they revamp insurance, financial services, and healthcare.